Fill out this quote form and we'll get back with you as soon as possible. **** *************** DID NOT CARE ONCE I REACH THE **** DEALER 88 MILES FROM MY HOME THAT I WOULD HAVE TO DRIVE IT 108 MILES TO ANOTHER DEALER TO FIX IT CHEAPER AND **** *************** DID NOT CARE THAT I WOULD HAVE TO MAKE ARRANGEMENTS OF GETTING PEOPLE TO HELP BRING ME AND PICK ME UP. All Advertised Prices Expire daily at Midnight. Rates and amount financed are determined by credit history. Fort Wayne, Indiana, United States. Purchased a New Thor Motorhome ( ******* Branded 23CM) in July of 21' (2022 model year), a month after purchase noticed a larger then normal bubble in the roof coming off a roof vent, reported to selling dealer and repair was declined by ****. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! Thanks for the replies. From the time we purchased the coach we have only driven a total of ***** miles. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Not a fuse, not a wire. Motorhomes that are built using an automotive van featuring a functional kitchen, bedroom, and living space; also referred to as camper vans. When searching for a service center make sure to use the filter option. While our coach was at ** for 10 months, there were many other issues with our coach that Thor approved of and paid for under warranty in 2021. The $1,000.00 bid they accepted. Select the desired vehicle below to view all the recalls for that particular make & model. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. As an industry leader in innovative design, TMC builds a variety of unique styles, sizes and floor plans that feel custom-made - at a truly competitive price. It's time to pack for your next trip in this Thor Motor Coach Four Winds class C model 26B. Across from the sofa is a booth dinette. Someone on the Thor forum had the same issue and had to reset the radio by pulling it out of the dash, unplugging the power connector at the rear of the radio and that reset it to enable it to work. This is Thors final offer as it has been stated multiple times. we do not have any videos here. Based on what was submitted to Thor, we see no warranty concern. My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? Your actual payments may vary. This allows the radio to run with the ignition key off. Thor Motor Coach's stands behind it's previous response, copied below. Thanks for the suggestion. Across from the bed there is even a place for an optional 32" LED TV. The 10 Best Spring Break Destinations For RVers, What You Should Know About RV Towing Insurance, 4 Embarrassing Things We Did As New RVers. Listed 15 hours ago in Camp Verde, AZ. Please contact us at 888-436-7578 for availability as our inventory changes rapidly. Thor Motor Coach does not have control over the ************ centers. Fast forward to now November of 22' and bubble has grown in size, both sides of roof that meet sides of coach have come up whole length of coach, yet again have taken to selling dealer now to be told this is normal and "now out of warranty". We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. We need this rv fixed asap. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). WHY are the flooring issues causing such concern on behalf of Thor? One previous owner purchased it new.We have had multiple issues with the coach. Speakers. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. Don't go searching for zebras just yet. Use/store switch in use mode? Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. Also, it was pointed out to us that the flooring had already been repaired prior by someone. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. This allows the radio to run with the ignition key off. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. Thanks for the replies. We have acted in good faith throughout this entire ordeal. **** accepted the bid and said that if the contractor needed to submit additional charges, he would accept that. Couch framing falling apart from 1in screws being used. Our motorhome has been in the shop at la mesa for 71/2 months. Thor Motor Coach Geneva Class C gas motorhome 25VA highlights: Murphy Bed. Number Of Televisions. Standard and optional features listed on units may or may not reflect the actual in-stock unit. Please contact dealership to verify unit information and availability. Save. ****** informed me that they would review each item on a case-by-case basis and if they would elect to help resolve the defects in workmanship it would be on a good will gesture. Fill out this offer form and we'll get back with you as soon as possible. You must log in or register to reply here. Im about to conclude that the Axxera radios/cameras are junk and mine is shot. We have pictures we can send if you want. I have been unable to take motorhome any distance as if roof tears or leaks much more damage will occur. All of this back and forth is not fair to us, the consumer. We have contacted the customer to investigate the root cause of the concern. You'll find a large closet that can be used for clothes, food, or miscellaneous camp gear, plus there are overhead compartments for even more storage. Save. A little over my knowledge will see if I can get it to a different repair shop, Visit Copano Bay RV Resort On The Texas Gulf Coast. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. For a better experience, please enable JavaScript in your browser before proceeding. Ill keep taking all suggestions and look a while longer. ****** informed me that Id have to get an estimate for each of the defect items. If your dealer did not submit proper documentation for repair, we can ask for them to submit all supporting evidence. Customer Reviews are not used in the calculation of BBB Rating. How can these issues that were reported to Thor when our coach was new, now be null and void? Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. 2003 Thor Motor Coach jazz. Description. She gave me the number to **** and I informed her that I would prefer to use the Dealership where we purchased the coach to get an estimate for the repairs and she agreed. Save your favorite RVs as you browse. The attached scans of the countless emails we have from Thor show the issues were all reported while under warranty. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. I admit, we were naive in thinking that the labor charges could be so little for such a job. 15 amp. One is in the coach fuse panel and is marked. BBB Business Profiles generally cover a three-year reporting period. Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. Thurmont, MD. It is winterized and sitting in my driveway for the winter. Payments are with approved credit. bunk above drivers compartment has failing motor brakes. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. Then click on the manual name to download. Your luxury Mercedes Sprinter motorhomes. Stock Number Your Thor rep will be reaching out to you to gather more information on the concern. Our {brand} prices are so low, {mfg} won't allow us to display our Buy Now Price without you requesting it. All features, components, appliances, materials, instructions, and guidance depicted and/or described in the videos and documentation are as accurate as possible at the time of creation and initially published but may not be accurate as a result of your motorhome having been assembled on a date after the video or document was produced and initially published. Onan onboard generator. master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Number Of Discs. The retail declared our previous response as satisfactory, see below. Prices do not include government fees and taxes, any finance charges, any dealer document processing charge, any electronic filing charge and any emission testing charge. Used 2020 Thor Motor Coach Four Winds 22E, Class C For Sale in Salem, New Hampshire Pop RVs 303020 Description: - View this and other quality Class C at RVT.com Online Classifieds trader. Checked every fuse I could find. We have documented the roof concerns in case it does happen to be a concern. Does not include Hitch work or accessories. The same way they want they money on time, Included my vin number thor vegas **** 2022. At this time Im satisfied that they Thor Motor Coach has reached out. My husband was ill and could not drive the coach to *******. They found mold under the floor covering. A Thor representative will be contacting you shortly to review your pictures and come up with an amicable solution. Now we have two new bids one for $4,500.00 from a subcontractor. Have tried all suggestions prior to posting except for the GFI, So if thats the case it woul eliminate any fuse in the Ford block? It has generator in it but does not work. Has someone intentionally or accidentally deleted these hundreds of pages of ongoing correspondence from our file? I will state again that this is not a new claim. Everything is well documented. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. State: Arkansas. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. We had the privilege to work with Joe A. the Internet Manager. According to the call notes several of his concerns were discussed and further explained. Planning pet-friendly trips can be ruff when you don't know what to pack! Make Offer. You probably have to pull the radio out to find it. After reviewing the Pre-Authorization, our stance on the roof concern remains the same. All standard features and specifications are subject to change. Why not the flooring costs? ft. We'll make sure we are working closely with the shop to get necessary parts and approvals/direction to address the fuel line concern. drivers window was installed bad. Thor Motorcoach Logo linking to Home Page. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more!Step inside and find a 68" jackknife sofa to the right of the entry door. We have only Put 2400 miles on since we bought it. We are currently waiting on pictures and an estimate from the service center to determine how to proceed. Integrity and transparency still mean something to me being in the automotive repair business, if you make a promise and truly want to fulfill the promise of backing up your product, stand by it. After getting back both radios not working. 2022 Thor Hurricane 35M. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Upon the completion of our conversation, I contacted the dealership and made an appointment for March 3rd, 2023 to get an estimate that I can provide back to Thor Motor Coach. Not just one but every single seat in the coach. He was advised for this to be reconsidered he would have to submit documentation including pictures of what his concerns are, in which he stated he would do so when the weather permits. Brands that do not do that should switch the power to house batteries to avoid killing the chassis battery by playing the radio all day. Is An RV Renovation Project Right For You? We were told at the time of the purchase that the dealer noticed items that had to be covered underneath the warranty that required replacement. **** delivered the flooring to ******* ***** on 6-11-2021, only to have their labor charges rejected by ****. Largest Family-Owned RV Dealer In The Nation. {priceLabel}: Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. **** had no issues resolving many of the other problems with our coach. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Probably have to pull radio out to find inline fuse. The emails I will be sending to Tristen are just a fraction of the emails that I have, as proof of all efforts on our part, far too many to contain in this response. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. RV Wife. I asked ****** if we could wait till March before I would attempt to drive the Coach due to the winter weather. Based on the pictures provided to us, there is no repair to be made. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! This shouldn't be happening. We have spent countless dollars and hours as well as travel time in dealing with this. Seal leaks and causes extreme noise when driven at highway speeds. More than 50 pictures were sent to Thor. We purchased a 2020 ************ model **** on September 4, 2019. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . These issues are ongoing, not new. Thor Motor Coach Outlaw Class A gas motorhome toy hauler 38MB highlights: Dream Dinette; Residential Refrigerator; 10.1" Touchscreen Dash Radio; Drop-Down Overhead Bunk; 39" Garage TV; Patio Deck Load up the side-by-side and invite your friends along for the trip in this spacious toy hauler coach.
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