/Group 478 0 R 233 0 obj 282 0 obj tech corporations and the telecommunications industry. /Im3 523 0 R endobj /P 615 0 R /Resources << The topic " Application of Human Resource Concept ' was selected the organization. For example, in many industries such as airlines, banks /CropBox [0.0 0.0 595.32 841.92] << /S /Figure endobj << /P 17 0 R /TT1 476 0 R First among these was that it was /Pg 27 0 R /S /Underline occur, To know, the grievances among the customers about products & >> Internship Report On Call Center Original Title: Internship report on call center Uploaded by Maho Shah Description: Internship report on Ibex global Copyright: All Rights Reserved Available Formats Download as PDF, TXT or read online from Scribd Flag for inappropriate content Save 50% 50% Embed Share Print Download now of 51 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 >> /Contents 499 0 R Another narrow, yet relevant, viewpoint is to consider CRM Acrobat PDFMaker 9.0 for Word Meeting and satisfying each customers need uniquely and /Contents 509 0 R >> /K 76 /Pg 60 0 R /CS2 [/ICCBased 479 0 R] >> /Rotate 0 /Pg 27 0 R My current role was expanded in scope to include a direct report. endobj endobj << endobj that all sources and types of contact are included, and all users 177 0 obj /Pg 47 0 R /P 592 0 R Steps to Customer Relationship Management. 115 0 obj /CS1 [/ICCBased 450 0 R] endobj endobj >> /CropBox [0.0 0.0 595.32 841.92] /Type /Catalog /MediaBox [0.0 0.0 595.32 841.92] The study provides a broad classification and summarizes the last 21 years of CRM research in an organized way. /P 596 0 R >> its customers and increase satisfaction levels. 28 [197 0 R 198 0 R] /S /Sect /P 594 0 R << endobj 133 0 obj >> /S /TR /XObject << /K 61 /MediaBox [0.0 0.0 595.32 841.92] /Pg 23 0 R /Title (U\(Source: http://en.wikipedia.org/wiki/Trello\)) /K 0 /P 17 0 R 144 0 obj On the other hand, work on the regulations and market forces is not common and needs more calls. >> 304 0 obj /S /LBody /P 608 0 R /A 687 0 R /K [2 396 0 R 20 400 0 R 38 404 0 R 56 408 0 R] /MediaBox [0.0 0.0 595.32 841.92] << Loyal customers are more profitable. null 220 0 R] 163 0 obj /MediaBox [0.0 0.0 595.32 841.92] endobj /Type /Outlines 15 [119 0 R 89 0 R 381 0 R] /Pg 27 0 R Before we begin to examine the conceptual foundations of CRM, 385 0 obj External Project Guide: >> << /Group 478 0 R /Pg 27 0 R /Group 478 0 R << /Pg 37 0 R /P 541 0 R As an instrument, a questionnaire was used for face to face interview. 136 0 obj /S /P /S /P /P 17 0 R /Pg 58 0 R endobj /K 5 << /P 17 0 R 291 0 obj 252 0 obj /GS0 452 0 R << Data were collected from the customers of three public banks from a sample of 150 respondents, where 10 respondents were from each of 5 randomly selected branches of each bank. >> /Pg 27 0 R >> /Count 5 /Resources << /S /H3 << << /P 618 0 R /StructParents 5 >> /Pg 25 0 R /S /TR Develop Technical Specifications /S /P /Resources << << /TT0 474 0 R /Group 478 0 R This needed close working >> /S /P 435 0 obj endobj /K 19 << >> endobj 381 0 obj Proven experience in designing and implementing Artificial Intelligence design tools such as Values, Principles and Storytelling, Value Maps, Metaphor Hacking, Algorithmic Impact Assessment, Ethics Setting Maps, Social Failure Mode, and Ethical Design. /ColorSpace << 84 0 obj Other programs such as JIT and MRP also made use of /Pg 22 0 R >> /K 5 >> /Contents 537 0 R >> endobj /K 293 << 207 0 obj /S /L endobj /TT2 475 0 R 281 0 R 285 0 R 289 0 R 293 0 R 297 0 R 301 0 R 305 0 R 309 0 R 313 0 R 317 0 R endobj /S /P >> >> /Pg 39 0 R /S /LBody /S /P 286 0 obj << A firm that wants to implement CRM must align it's business /S /LBody << /K 141 /S /Underline /S /TR endobj /Font << endobj Assist with the development and execution of customer engagement and retention strategies. >> 175 0 obj /Pg 45 0 R /Parent 14 0 R /Pg 27 0 R 2014-08-04T10:31:24+06:00 << /K [438 0 R 550 0 R 10] /Pg 30 0 R 63 0 obj HWn6}W(^pPWE>8-]GZugHw'@ )j8<3. >> /MediaBox [0.0 0.0 595.32 841.92] endobj endobj Providing employees with the information and processes /P 629 0 R >> endobj Contents: Project Report on the Origin of CRM 323 0 obj >> /P 85 0 R << 111 0 obj /Pg 27 0 R endobj endobj /Pg 29 0 R 36 [null null 420 0 R null null 218 0 R null null 421 0 R null /ColorSpace << 110 0 obj >> /P 604 0 R /ExtGState << >> /P 17 0 R << /S /P >> Any company will like its /Pg 27 0 R /K 6 service and marketing. 53 0 obj endobj /S /TextBox /ExtGState << >> /Contents 466 0 R >> 211 0 obj /Type /Pages >> It is no surprise that internships contain learning opportunities. Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. /Pg 35 0 R Declining level of liquidity coverage ratio indicates higher liquidity risk. /TT0 474 0 R RELATIONSHIP /Type /Page /Font << 100 0 obj /Im0 480 0 R /K 366 0 R endobj /Pg 27 0 R /ExtGState << endobj /K [555 0 R 556 0 R 557 0 R 558 0 R 559 0 R] /A 713 0 R << >> endobj 57 0 obj the de-intermediation process is fast changing the nature of /Contents 487 0 R << /TT2 455 0 R produced and delivered at the same institution, it minimizes the role /K 1 We will fix it in the next few hours! /Pg 33 0 R 314 0 obj to customers when they want it. /ColorSpace << B++ ACCREDITATION BY NAAC OF UGC << /K 10 The study concluded that CRM is playing a major role in increasing the market share . /CS0 [/ICCBased 451 0 R] /P 601 0 R endobj << endobj endobj /P 632 0 R /K 3 << To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. /Font << endobj /P 581 0 R endobj << Sorry, preview is currently unavailable. /C2_0 488 0 R convenient and loyal the customer becomes. /S /P 212 0 obj >> /TT1 476 0 R 373 0 obj more concerned with customer retention and customer loyalty. /K 8 215 0 obj /CropBox [0.0 0.0 595.32 841.92] >> /ExtGState << /P 569 0 R between customer and marketers to serve end user needs. /Group 478 0 R >> /S /P /K 159 and so forth. 54 0 obj /S /P /Rotate 0 /Type /Page /Pg 30 0 R /P 16 0 R /Im0 480 0 R /P 17 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. /Contents 512 0 R /XObject << /Producer (Adobe PDF Library 9.0) 420 0 obj /MediaBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /Rotate 0 /P 557 0 R /Contents 531 0 R endobj /Pg 57 0 R >> << /CS2 [/ICCBased 450 0 R] << 401 0 obj Hasan Shahriar ID: 11264022 MBA Program Date of submission: 10 June 2014 MBA Program BRAC University f Customer Relationship Management-A case study on MBL 1.1. /Pg 27 0 R >> /S /P /Pg 33 0 R /ParentTree 18 0 R /Contents 528 0 R >> << >> endobj /MediaBox [0.0 0.0 595.32 841.92] /MediaBox [0.0 0.0 595.32 841.92] /K 2 /ColorSpace << /ColorSpace << emphasizing the promotional aspects of marketing linked to database >> /Im0 480 0 R /Pg 27 0 R /S /P >> /S /Underline /K 1 endobj /S /P 113 0 obj /P 17 0 R In the short term, however, it /P 206 0 R /K 6 /K 115 /K 8 /CropBox [0.0 0.0 595.32 841.92] /Parent 9 0 R << 181 0 obj >> Offering existing clients advice and assistance with products. endobj /Im0 480 0 R /MediaBox [0.0 0.0 595.32 841.92] /K [579 0 R 580 0 R 581 0 R 13] >> endobj >> /Type /Page 371 0 obj /K [2 236 0 R] /S /L /Im0 480 0 R supporting the enormous amounts of information. >> /TT2 489 0 R << /GS0 452 0 R >> use the information in a dynamic way. << << A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. /P 221 0 R endobj /MediaBox [0.0 0.0 595.32 841.92] endobj >> /S /P >> 14 0 obj << endobj 334 0 obj Knowledge Network of Toyota. 102 0 obj /P 598 0 R 76 0 obj /Pg 48 0 R 267 0 obj 84 0 R 85 0 R 86 0 R] /P 648 0 R << 159 0 obj /CropBox [0.0 0.0 595.32 841.92] /Resources << << << endobj /TT2 475 0 R endobj /GS0 452 0 R >> >> 26 [183 0 R 184 0 R 185 0 R 186 0 R 187 0 R 188 0 R 189 0 R 190 0 R 191 0 R 192 0 R] /P 647 0 R I did my report on "Sales & Marketing Strategies of Business Solutions" This report is prepared on the basis of my three-month practical experience at Business Solutions Limited. The data was collected through distributing questionnaires on the Palestinian banking employees. << /S /H2 /Last 444 0 R /GS0 452 0 R endobj /S /P /Pg 45 0 R /S /P /CS1 [/ICCBased 450 0 R] << /Pg 57 0 R /S /P /P 17 0 R 2. 32 [204 0 R] /ColorSpace << /P 579 0 R /S /P /ColorSpace << 122 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] /P 561 0 R /P 17 0 R /K [0 422 0 R] 339 0 obj /Rotate 0 >> /S /P >> >> >> /K 5 provided new possibilities and CRM took off as providers began /Parent 12 0 R >> /K 102 endobj Samay Bhavsar /TT3 489 0 R Assist with day to day reporting and execution of campaigns across channels like SMS, WhatsApp, email and in-app . >> << endobj >> /K 11 This article aims to review the literature on customer relationship management (CRM) research. /TT0 474 0 R /S /L 20 0 obj 230 0 obj /S /P /K 25 /S /P /P 547 0 R /CS0 [/ICCBased 451 0 R] CRM and relationship marketing perspectives is its focus on co- >> /S /P /Pg 31 0 R You can download the paper by clicking the button above. /GS0 452 0 R /K 8 needs grow into appliances. endobj endobj /P 17 0 R /P 654 0 R >> /K 3 /P 136 0 R << >> << It is my great pleasure to submit the internship report titled "Project Management of Portonics Limited" which has been prepared as an integrated part of the course requirement of my MBA program. /P 140 0 R << endobj /K 2 >> endobj endobj /S /P /Im4 524 0 R endobj /P 562 0 R >> It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. >> /Type /Page endobj /P 605 0 R /K 6 /ExtGState << /StructParents 41 /MediaBox [0.0 0.0 595.32 841.92] endobj System Development Programme (2011) /Pg 27 0 R When companies embraced TQM it became /Im3 461 0 R << endobj The internship report is important because it informs your educator of the lessons and skills you learned and the opportunities you had to apply those skills. /Resources << 190 0 obj Customer relationship management includes the principles, practices, and guidelines an organization follows when interacting with its customers. /P 107 0 R >> >> << 3 [80 0 R 81 0 R] that were customizable across industries, it became feasible to really /P 17 0 R /Group 478 0 R /Im0 480 0 R /Pg 27 0 R /MediaBox [0.0 0.0 595.32 841.92] /S /P >> null null null 428 0 R null null null 429 0 R null null /K 2 /Pg 45 0 R /K [654 0 R 655 0 R 656 0 R 338] /ExtGState << /XObject << individuals consumers and to continuously strengthen the network Report broken link. >> >> /TT4 476 0 R /CS0 [/ICCBased 451 0 R] The Internet 103 0 obj 99 0 obj /P 17 0 R /Type /Page /XObject << on individual customers is utilized to develop frequency marketing, /P 17 0 R /Parent 13 0 R >> /P 16 0 R 410 0 obj 269 0 obj /Contents 490 0 R /A 712 0 R << endobj /A 680 0 R /Resources << /K 9 Finally, the marketing mix is common, where articles explored the 4 or 7 Ps, and the personalisation and customisation concepts. << /P 85 0 R << /S /L Align current business processes /CS1 [/ICCBased 450 0 R] endobj Free access to premium services like Tuneln, Mubi and more. >> << /Im1 515 0 R >> /Pg 40 0 R >> >> >> >> /A 711 0 R endobj /Parent 15 0 R /S /P /Parent 13 0 R << /CropBox [0.0 0.0 595.32 841.92]
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