Copyright 1995-2023 eBay Inc. All Rights Reserved. When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. You accept returns in your policy, and the buyer changed their mind about a purchase. Tip This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. You can't deduct the original shipping cost from any refund amount. Im on the phone with eBay seeing what if any options I have. No support for sellers in these cases. I feel that I am being totally screwed. and both eBay and Paypal would still side with them. As a no returns seller, I still get the option to accept a SNAD. What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. Proof of delivery for returned items if (document.mmm_fo) document.write ("&mmm_fo=1"); Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. - edited If I accept it, I can still require a return of the item & always do. document.write ('&cb=' + m3_r); You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. SeePartial refund guidelines. Whats the point of offering sellers the option of not taking returns. See Evidence of successful delivery to the authenticator below. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. If you do not accept returns, eBay will force you to accept any item not as described return case even if there really isnt a problem with the item itself. Who is looking out for us ? Tip If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). [CDATA[ When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. If an item is being returned, the seller is responsible for return shipping. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. A dialogue will open as you type your search terms. Buyer takes blurry 1990s cell phone photo and returns a different item. Select your reason for the return. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. Give your rule a name and then select Save and turn on. Enter the amount you wish to offer the buyer. The return is treated as if the item didn't match the listing. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. How to go about returning an item when a seller doesn't accept returns? Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. Some purchases inspected under Authenticity Guarantee are considered final sale. This dragged out the process, caused unnecessary stress and confusion. Give a full refund The buyer will receive a full refund, including original postage costs, and they'll keep the item. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Choose the item above to start resolving a return. It fixes posts like this one more often than it breaks them. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. How is it a benefit? This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. Should I wait for the seller to contact me? We've outlined your response optionsbelow. Attach the label from your desktop or mobile device. When an item not as described claim is filed the seller is required to either pay for a return shipping label OR refund in full. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Extremely frustrating. You can see it on the listing if it qualifies. Its visible in my pictures even though I didnt see it nor did the buyer. eBay may step in without the buyer asking if the seller didn't respond to the return request. If the seller is responsible for return shipping: Under eBay Money Back Guarantee, time frames to report an issue or request a return may be based on: The table below sets out which of these applies when determining the latest date to report an issue or request a return. Shopping Cart Integrations ii. Also this makes the process require the buyer send the item back instead of filing a claim. But I certainly won't be surprised if I have to allow a return anyway. Now I just have to hope he actually sends back the keyboard instead of bricks. When a seller opts to 'not accept returns' it can be a benefit to buyers. This includes, but is not limited to: In addition to the consequences described in the User Agreement, we reserve the right to indefinitely suspend an individual's coverage under eBay Money Back Guarantee and impose any other sanctions we may deem necessary including issuing warnings, blocking a buyer's ability to request returns or refunds on eBay and account suspension. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. This isn't working for me. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know. Decline the return:You can decline the return request if you've stated in your listing that you don't accept returns. The seller may exclude original shipping costs from the refund. Otherwise, some sellers may deduct the loss in value from the amount refunded to the buyer. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. How to issue a partial refund after the item is returned. @missjen316 wrote: Fit issues are not covered by the MBGs. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Give a full refund The buyer will receive a full refund, and they'll keep the item. I have a chrome plugin that replaces buyer with seller and seller with buyer. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs). Whether you're a buyer or a seller, check here to get started: Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. I report him immediately and call CSR. Our video below also shows the steps you can take to offer a partial refund on eBay. But once . Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. It may only be used to recoup losses when an item is returned used or damaged. Also this makes the process require the buyer send the item back instead of filing a claim. Some have lost thousands. In the last two cases the buyer keeps the item and gets refunded. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. Give a full refund The buyer will receive a full refund. If an item is returned used or damaged, it may be appropriate to give a partial refund. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Offer a partial refund The buyer will receive a partial refund, and they'll keep the item. Thanks for being honest about this. See Partial refund guidelines. Many posts in here from sellers about this. The seller is required to respond and honor their returns policy. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. I.E. The item was shipped and confirmed as delivered. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. Also a seller you are always going to have bad buyers here and there, its. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. You can also open your Returns dashboard and select View return details from beside the item. Buying on eBay is literally a licence to steal.. Ebay now excuses partial refund extortions by buyers. If the buyer receives the wrong item, or the item arrives broken, damaged, or faulty (and was not clearly described as such), they are entitled to return it for a refund, even if the seller doesn't offer returns. 'https://www.ecommercebytes.com/new_ad_server/www/delivery/ajs.php':'/new_ad_server/www/delivery/ajs.php'); All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. Create an account to follow your favorite communities and start taking part in conversations. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. ("free returns" or "buyer pays"). Well which one is it? You have 3 business days to respond to the request and resolve the buyer's issue. I used it myself just before shipping it, so not my problem the buyer doesn't know how to use the item. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. How to give a partial refund after the item is returned. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. This is the loophole. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. eBay may close a buyer's eBay Money Back Guarantee case if the buyer files a chargeback or buyer protection claim for the same transaction with their payment provider (such as a credit card issuer or payment service provider), regardless of whether the chargeback or buyer protection claim is for the full or partial amount of the transaction. Anyway, I dont accept returns but the buyer requested a return or partial refund. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under ourseller protections. For returns and exchanges less t 01:38 PM If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. No returns sellers can't "refuse" a SNAD. It's become so bad that it's the topic of memes and the punchline of jokes. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); Buyer is asking for a refund because he can't figure out how to use it. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. Returns not accepted is outdated online. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Accept the return:The buyer will send the item back to you for a full refund. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. Read our most popular questions and answers about handling return requests from your buyers. They say, Buyer beware but what about the sellers? Copyright 1995-2023 eBay Inc. All Rights Reserved. Many sellers have a no returns policy, which is perfectly VALID on Ebay, b/c their category gets a lot of returns for fit, changed mind, didn't like the color, etc. Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. If the buyer is responsible, choose your return address from the dropdown menu. See Partial refund guidelines. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. Regardless of outcome after a 10 year run on PayPal and eBay I will be canceling both of my accounts. You'll also be responsible for covering return shipping costs. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. I waited a week and called eBay to close the request as obviously the buyer is ignoring it and my money is on hold and was told that they would step in and make a decision. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Now, even clear cases of buyer's remorse are allowed to return. Tip if (document.MAX_used != ',') document.write ("&exclude=" + document.MAX_used); To offer a replacement or alternate item: How to give a partial refund when the item is returned in a different condition. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. Carefully check the returned item before issuing a refund. If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). am I required to pay for shipping? Depending on your return policy, this may or may not include the original shipping cost. There are strong indicators that the item is counterfeit, The item arrived after the latest estimated delivery date. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. If you are a buyer, please check the currency conversion policy imposed by your credit card issuer, bank, or payment service provider for information about conversion rates applied to refunds denominated in foreign currency. Answer (1 of 15): You get a refund. See Partial refund guidelines. You are not alone. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. document.write ("
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