I have a whole collection of stored value transit cards from many places! 0 0 10.1455 10.364 re 0.749023 g " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Should I stay at a hotel near the airport? The old website used to show added values, ready to be activated, but no longer does. Clipper is committed to protecting your privacy. For three bucks, just consider it a cheap souvenir. I dont think you can get back the basic Suica fee either. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Clipper says it does not take funds away, even if the card goes unused for years. endstream endobj startxref 0 %%EOF 332 0 obj <>stream E\i\\ This is one option for using up the funds on a paper ticket you own. In the meantime, you must purchase a ticket because valid fare is required before boarding; otherwise, you will be subject to citation for fare evasion. Clipper START cards provide a 50% discount on most Golden Gate bus and ferry rides for eligible low-income adults. Clipper charges a $5 fee for refunds and only issues refunds for cards with at least $5 in value. Getting dinner in Oakland this Fridaywill I get robbed? Refunds are subject to the fees in Section 10. For faster replacement, you also can pick up your replacement card at an in-person service location. Station Agents can also provide pre-addressed envelopes to Treasury. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. EMC This option helps you avoid paying for postage and is the most secure option. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in. All rights reserved. Clipper is a regional transit card that can be used on all transit in the Bay Area. EMC They are. This is the version of our website addressed to speakers of English in the United States. The Caltrain Go Pass provides unlimited travel on Caltrain between all zones. You must tag your card again when you get off the train. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Please wait until you receive your Smart Pass Clipper card to cancel any existing transit orders. Your refund request will typically be . How can I check my card balance or how much I was charged for a trip? `qp8Wkdj434T) Y endstream endobj 208 0 obj <>/Subtype/Form/Type/XObject>>stream EMC 0 { endstream endobj 205 0 obj <>/Subtype/Form/Type/XObject>>stream Directions to Zide needed from Union Square. There is a 50 cent surcharge per trip for paper tickets. You can have multiple adult cards associated with a single account. If not, you can check your balance and add value to the card at a ticket machine before starting the journey. endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC 0.749023 g Then when you exit, Caltrains will tell you that you have a negative balance. It is recommended that items of value be insured when selecting this option. E\i\\ In addition, those affiliated with Stanford will immediately forfeit the privilege of receiving future passes and prizes through Stanford Transportation. Paper Tickets To request a form and find out more information about the authorization requirements, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. /Tx BMC In order to have valid fare, Caltrain requires you to tag on and tag off before and after each ride. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. /Tx BMC Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The check may take 4-6 weeks. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). Skip top navigation. If you forget to tag on and/or off, you will be subject to citation. Authorize payment below. Key Clipper information translated to Chinese. If your card is registered, contact us so we can block your card from further use. E\\y\F@B.THH!*o* Phone. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. All rights reserved. BART will also refund full unused paratransit ticket books. I havent needed to use it in that time. Otherwise, you will be logged out automatically. Learn more about Clipper on your phone. Subject . I think you can add value as needed to exit a station, if your balance is insufficient for the journey. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Tab will move on to the next part of the site rather than go through menu items. No. One beep means you have tagged on, and two beeps mean you have tagged off. The other option is a refund. My spouse, relative, or close friend needs help managing their registered Clipper card. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Tickets cannot be replaced if lost or stolen, cannot be exchanged, and are notrefundable. We contacted Clipper and were instructed to write letters to get the refund on two cards. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf. o Discover . Clipper is the all-in-one transit card for the Bay Area. Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. Opens in new window. $15.29. If your Clipper card has been loaded through a transit benefit program, the transit value is ineligible for a . H237402VH2P0P04341Qf& Registered cardholders can complete and sign a form authorizing another individual to act on behalf of the cardholder. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Treasury will mail you a check. endstream endobj 195 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. 0.749023 g Riders have 2 options for getting a refund: ClipperCard is your passport to campus and beyond! 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. If you ever lose your card, well replace it and restore your value for a $3 fee. Its also required if you want to set up automatic reloading. Q: I have a similar issue where several hundred dollars in my Clipper account no longer shows online. I no longer need to use Clipper. The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. Key Clipper information translated to Spanish. If youre not paying with Clipper, please see an attendant for information about ticket purchase. Many of the cards have about $50 on them, but a couple have about $200. H*2T0T3415Rf& Clipper's on your phone! And my Oyster card. /Tx BMC /Tx BMC 0.749023 g Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. Someone else may be able to use it. We cannot give refunds for partially used passes or tickets. Graduate students are not eligible for a free Go Pass after this date. H*2T0T341f& Learn More about the future of clipper (external link). Get a replacement and balance restoration for a damaged registered Clipper card or a defective Clipper card (damaged and defective cards must be . Where to Use On 24 transit services and more. All rights reserved. 0 0 10.1455 10.364 re The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. HD 0UR K(EP%xg:#6(=VU-zTqwn?p If your card is registered, contact us so we can block your card from further use. And Orca card. Clipper saves money. EMC E\\y\F@B.DHR!"g/ $16.99 10% off. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. If you forget to tag on and/or off, you will be subject to citation. EMC 0 0 10.1455 10.364 re Refunds are subject to the fees in Section 10. /Tx BMC If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Then take a long joy ride on Caltrains. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). You can add value, see what's on your card, and see recent transactions. E\\y\F@B.DHR!"g/ Registering your card protects your card balance and allows you to set up an online account. If the value of the order causes the value of the card to exceed $300, the order may not load and you may lose the subsidy, if applicable. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. If this happens at any time, please call Clipper at 877.878.8883 for a refund. *Note: The pilot Go Pass program for graduate students will be ending on December 31,2022. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. EMC Transit pass refunds are subject to transit agency approval. All Access Digital offer for just 99 cents! walk from 12th St. BART to Jack London square? New. H*2T0T341f& Ticketsare valid for 90 days from purchase date and are useable on any Golden Gate Ferry departure (except Giants Ferry). I only pray theyre still there. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". Prior to that he was an assistant sports editor at the paper from 1984-1987. The agent will have you fill out a form and you will provide the agent with your ticket(s) and the agent will send itto BART Treasury. HD 0UR K(EP%xg:#6(=VU-zTqwn?p endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream Unfortunately, the Clipper Card doesn't allow that. endstream endobj 219 0 obj <>/Subtype/Form/Type/XObject>>stream Phone. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. Get the app here >> Note: Clipper may not be used for Giants Ferry or for group travel - one account per passenger per trip. No they don't keep cash at the stations. endstream endobj 211 0 obj <>/Subtype/Form/Type/XObject>>stream EMC 0 { endstream endobj 190 0 obj <>/Subtype/Form/Type/XObject>>stream Skip the side navigation menu and go to the main content. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream Interest will be charged to your account from the purchase date if the balance is not paid in full within 6 months. H237402VH2P0P04341Qf& Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Stanford, California 94305. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream @ a\y@tS|~vY%sK{nAy bh endstream endobj 168 0 obj <>>> endobj 169 0 obj <>/BleedBox[0 0 612 792]/Contents[225 0 R 226 0 R 227 0 R 228 0 R 229 0 R 230 0 R 231 0 R 232 0 R]/CropBox[0 0 612 792]/LastModified(D:20181023143259)/MediaBox[0 0 612 792]/Parent 162 0 R/Resources<>/ExtGState<>/Font<>/ProcSet[/PDF/Text]>>/Rotate 0/StructParents 1/Tabs/S/TrimBox[0 0 612 792]/Type/Page>> endobj 170 0 obj <>/Subtype/Form/Type/XObject>>stream IMPORTANT: Clipper cards will hold funds for . Key Clipper information translated to Chinese. /Tx BMC https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. Only registered Clipper cards are eligible for refunds. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. You wrote about Clipper freezing accounts. The Go Pass is also available to graduate students until December 31,2022*. endstream endobj 171 0 obj <>/Subtype/Form/Type/XObject>>stream Your session is about to expire due to inactivity. Tickets submitted for refund must have been purchased by cash or debit card. The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. A: No. If a Clipper card is not used for six months, it can be deactivated. For faster replacement, you also can pick up your replacement card at an in-person service location. EMC If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. endstream endobj 223 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream You can check your eligibility on our Go Pass and Smart Pass eligibility checker. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. more. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. To apply, visit theClipper START website, call 1-855-614-9149, or emailhelp@clipperstartcard.com. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Be creative, drill a hole in it and it makes a great memento key tag and you won't have to buy one of those expensive silly ones at a Wharf curio shop, Still have my Suica card. How would you improve Clipper? EMC According to Caltrain, failing to tag on and off could result in improper Clipper card readings, which could result in a Caltrain citation. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream You have to fill out a form. H*2T0T3415Rf& However, money added since then does not show on the account, as weve not used the cards. EMC endstream endobj 182 0 obj <>/Subtype/Form/Type/XObject>>stream Email clipper@bayareametro.gov. That will show you the cost of each trip. Stanford affiliates who are caught transferring their Go and/or Smart Pass and individuals who accept a Go and/or Smart Pass that was not issued to them, will face confiscation and potential fines up to $400. Once your Go Pass is loaded onto your card, you will need to tag your Clipper cardto activate the Go Pass. Transit pass . endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream E\\y\F@B.THH!*o* endstream endobj 192 0 obj <>/Subtype/Form/Type/XObject>>stream What should I do if my card is lost or stolen? You can also visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. If you ever lose your card, well replace it and restore your value for a $3 fee. /Tx BMC Clipper is reusable and long-lasting, unlike paper tickets that get worn and tattered. We recommend that you do. So we just kept our Suica as well as our Icocaused in the Kansai. Up and Down arrows will open main level menus and toggle through sub tier links. I'd calculate your estimated usage and only put that amount on the card. H237402VH2P0P04341Qf& The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Describe the situation, including your account information. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. endstream endobj 185 0 obj <. But alas, no longer on bART as they now wont let you exit like they used to. If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. How can I manage the account on their behalf? /Tx BMC endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream It is available for free to eligible university, and hospital employees. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. For defective cards, no fees will be charged. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, 2023 San Francisco Bay Area Rapid Transit District. The Go Pass is valid for thecalendar year: from January 1through December31. Warriors Ferry / Chase Center Service `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream 0 0 10.146 10.364 re endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. f 7) d"W0%Q T endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Refunds are subject to the fees in Section 10. Due to observed delivery issues this is a less secure option. Key Clipper information translated to Spanish. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. I would love to consolidate all the cards into one card. But MUNI allows a $.50 negative balance I think and some places allow negative balance to avoid people getting stuck on a bus forever??? Pay it forward. 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream Min of $5. So take your balance down to $1.50. (For example in NYC one can buy MetroCard at the airport without a fee.) E\\y\F@B.THH!*o* However, each Go Pass user will only get two replacements per calendar year. endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. Can I have more than one card in my Clipper account? And Metro card. Only registered Clipper cards are eligible for refunds. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. f I no longer need to use Clipper. You can add value, see what's on your card, and see recent transactions. /Tx BMC If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. EMC You will get a check in the mail at the address you provide. OK to stay in Oakland for visit to San Francisco? When riding from Tiburon and Sausalito, tickets and Clipper payments are collected when disembarking in San Francisco.
Brighton & Hove Systema club