Bluetooth pairing and data transfer Once you have created your account, please select your mobile device operating system below for specific instructions on how to transfer the data from your current device to DreamMapper. Even Auto ON is enabled so that all you have to do is put your mask on and start breathing. Under normal circumstances, most private insurance companies replace your CPAP machine if youve had it for five or more years. Give us a call today and one of our 5 star customer service representatives will help you. If you are considering purchasing a new machine to replace your Philips Respironics device, you must have a current prescription. Why do I need to upload a proof of purchase? Philips Respironics Chief Executive Frans van Houten said, Were going to put all our capacity to focus entirely on replacing and repairing these units, a process he said would likely take a year. The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). The company intends to complete its repair and replacement programs within approximately 12 months. Call1.800.356.5221M-F 8AM-8PM | Sa 8AM-5PM (CST). The affected products are identified in the tables below: All Affected Devices Manufactured Before 26 April 2021, All Device Serial Numbers, DreamStation ASV DreamStation ST, AVAPS SystemOne ASV4 C-Series ASV C-Series S/T and AVAPS OmniLab Advanced+, SystemOne (Q-Series) DreamStation DreamStation Go Dorma 400 Dorma 500 REMstar SE Auto, Trilogy 100 Trilogy 200 Garbin Plus, Aeris, LifeVent, A-Series BiPAP Hybrid A30 (not marketed in US) A-Series BiPAP V30 Auto, A-Series BiPAP A40 (not marketed in the US) A-Series BiPAP A30 (not marketed in the US). Plus, it usually isnt as complicated as purchasing a new device through insurance. For more information on the recall notification (U.S. only) / field safety notice (Outside of U.S.), as well as instructions for customers, users and clinicians, affected parties may contact their local Philips representative or visit. As a result, testing and assessments have been carried out. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. We thank you for your patience as we work to restore your trust. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. Per Philips Respironics CEO Frans van Houten We deeply regret any concern and inconvenience that patients using the affected devices will experience because of the proactive measures we are announcing today to ensure patient safety.. I O To register your product, youll need to. When we refurbish the affected devices with a new blower and air pathway, we also clean and disinfect them. Consultation with health care providers about using an inline bacterial filter with ventilators, which may help to filter out particles of foam, as indicated in the Philips recall notification, which also notes limitations of this option and areas of caution. You can also upload your proof of purchase should you need it for any future service or repairs needs. If you do not have this letter, please call the number below. Don't have one? Note: If you are using a mask from another manufacturer, please select Mask Not Listed. Connect your DreamStation Your DreamStation has built-in support for Bluetooth which will connect to your mobile device and transfer your therapy results. How are you removing the old foam safely? 2. All of the relationships we hold dear, our family, friends, coworkers, and customers are affected. 2. Dont have one? You can change your settings any time if you prefer not to receive these communications. 6. High heat and high humidity environments as well as unapproved cleaning methods such as ozone, may also contribute to foam degradation. Since solutions for the recall are almost as personalized as individual pressure settings themselves, its important to have a discussion with your doctor as soon as possible to determine the next steps. During the registration process, Philips Respironics will either let you know your machine is not included in the recall or provide you with a confirmation number. According to an CPAP machine FDA recall notice issued on June 30, 2021, the following Philips Respironics sleep apnea and breathing devices sold between 2009 and April 2021 may pose serious health risks: CPAP and BiPAP Device Recalls Non-Continuous ventilators: DreamStation DreamStation Go Dorma 400 Dorma 500 REMstar SE Auto Selected products If you have any concerns we suggest you contact your durable medical equipment provider or your sleep specialist.Per Philips Respironics, all patients using one of their PAP devices should discontinue use immediately due to the health risks. unapproved cleaning methods such as ozone may contribute to foam degradation. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. You should have received a letter from Philips about this issue that contains log-in credentials for the registration website. Whether you choose to buy a machine outright or through your insurance company or pursue options through a government assistance program or donation initiative, CPAP.com is here to help you navigate the CPAP recall. Philips Respironics is doing a voluntary recall of a list of devices due to potential risks. Philips Respironics is the leading provider of innovative solutions for the global sleep and respiratory markets. Doing this could affect the prescribed therapy and may void the warranty. Using a new account on a desktop or laptop. Create New Account Fill out the registration form. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. How can I register my product for an extended warranty? Sharing your sleep therapy data provides them insight on how you are complying with your prescribed sleep therapy regimen. You can also upload your proof of purchase, so you have it, if you need it for service or repairs. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Note: Please use the same email address you used when registering your device for the voluntary recall. Click Submit to create your account. Philips Respironics will continue with the remediation program. (, Sign up to the Philips newsletter for exclusive offers, Register your purchase to unlock the benefits, 1. In that case, your use of the service provided in this application through collection of personal information may be restricted. To do this you will need to register for a DreamMapper account or sign into your existing account using either the DreamMapper app on your moble device or via the DreamMapper website on your desktop or laptop computer. Periodically, DreamMapper data is analyzed to determine where improvements can be made to the application and to determine the frequency that functions within the application is used. In that case, we cannot deliver recent information and newsletters, which is available only through collection of personal information. We encourage you to read it if youre experiencing hardship during this recall. Simplified. A patient no longer needs to tap a Ramp button every night to start at the desired pressure. If you do not remember your DreamMapper password or need to reset it: Click Forgot Password?. Accept terms and conditions. Both the DreamStation CPAP and DreamStation 2 CPAP Advanced include an identifiable Therapy ON button. Please review the attached. This process should take about 10 minutes to complete, but may vary based on internet speed or device used. Register your product and start enjoying benefits right away. Many of the Philips Respironics CPAP, APAP, and BiPAP machines sold from 2009 onward except the DreamStation 2 used this type of sound abatement foam and are impacted by this recall. 2. To register a new purchase, please have the product on hand and log into your My Philips account. Enter your Username and Password and click Login. Register your product and enjoy the benefits. The recall effects millions of units and replacement isn't coming for a long. While the CPAP recall is a frustrating experience, it does serve as an opportunity to switch up your CPAP equipment set-up so you can find the device that serves your needs best. The Dream Family offers innovative, comprehensive sleep therapy technology like: . What information do I need to provide to register a product? Product Support: 541-598-3800. Duration of Retention and Use of Personal Information To register a product you need: A MyPhilips account Model number Date of Purchase Proof of purchase (optional) Promotion details (if applicable). How it works 1. Whether in the judgement of the treating clinical team the benefit of continued usage of these ventilator devices may outweigh the potential risks identified in the recall notification. My product is not working. Have the product at hand when registering as you will need to provide the model number. Please contact your Philips representative if you are in need of a loaner Trilogy Evo device for a patient. Philips Respironics continues to monitor recall awareness for affected patients [1]. This recall is for all CPAP and BiLevel PAP devices manufactured prior to April 26, 2021. We strongly recommend that customers and patients do not use ozone-related cleaning products. Cant Afford a New CPAP Machine? Connected. We have developed a comprehensive plan to replace the current sound abatement foam with a new material that is not affected by this issue and have already begun this process. The initial concern with the foam related to possible emission of particulates (tiny particles) from degraded foam and certain chemicals of concern, called volatile organic compounds (VOCs). You can log in or create one. Do not Use, Next ), Sign up for exclusive news and promotions, Easily find information and accessories for all your Philips products. Login with your Username and new Password. The company anticipates the rework to begin this month. This new assessment is limited to the evaluation of VOCs for first-generation DreamStation devices and does not evaluate the risks of potential foam particulates or cover other devices affected by the recall. You can still file a claim for reimbursement, but keep in mind that reimbursement is fully dependent on your insurance provider. If you continue using your device, please note that ozone is referenced by Philips Respironics as a potential contributing factor to degraded foam. Shop now Item # DSX520H11C Not currently in stock Dreamstation 2 Auto CPAP with Humidifier Overview On June 14, 2021, Philips Respironics announced a voluntary recall for certain CPAP, BiLevel PAP, and Ventilator Devices due to two issues related to deterioration of the sound abatement foam used in these devices. In compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. Improvement of our service quality for better treatment adherence by using this application If you are a patient who has been affected by this recall, please do not try to remove the foam from your device. My product is not working. Per Philips Respironics, possible health risks include exposure to degraded sound abatement foam and exposure to chemical emissions from the foam material. We have notified all customers affected by the recall through email and each customer will shortly receive a physical mailed notice. Register your device (s) on Philips' recall website . Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Further testing and analysis is ongoing. It also will guide you through the registration process. DreamMapper has the ability to share your therapy data with your Home Care Providers electronic health records system. Optional items: Email address and mobile phone number All oxygen concentrators, respiratory drug delivery products, airway clearance products. Also known as DreamStation BiPAP autoSV, Also known as DreamStation BiPAP AVAPS, DreamStation BiPAP S/T, Also known as System One BiPAP autoSV, System One BiPAP autoSV Advanced, Also known as System One BiPAP AVAPS (C-Series), System One BiPAP S/T (C-Series), Also known as BiPAP Hybrid A30Ventilator (A-Series) (not marketed in US), Also known as BiPAP V30 Auto Ventilator (A-Series), Also known as BiPAP A40 Ventilator (A-Series) (not marketed in US), Also known as BiPAP A30 Ventilator (A-Series) (not marketed in US). Koninklijke Philips N.V., 2004 - 2023. It is important to note that the tested DreamStation devices were not exposed to ozone cleaning. U.S. only: If you are looking for more information on how to use your new device and become familiar with it, you can visit www.philips.com/ds2-replacement for more information. Providing DreamMapper with the mask that you use for your therapy will allow us to assist you in obtaining good mask fit. You can refuse to provide the Authorization for Collection and Use of Personal Information. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites.
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