StubHub suspended that policy in March 2020, following the mass-cancellation of events triggered by COVID-19 concerns. It's a code that starts with SH followed by some numbers. Congratulations on your sale. JEVAR IS WHO HANDLED MY CALL. Remember, your order is covered by our FanProtect Guarantee." With only these four steps, your refund request is faxed. Just log into your DoNotPay account using any. 7 calle 1, Suite 204 Use of this website signifies your agreement to our. Did you find it helpful? Because the company works in partnership with ticket sellers, you are also never certain under what condition you can request a refund. Keep in mind that you may not be refunded in money. The ticket service changed its refunds policyas the COVID-19 pandemic picked up steam in the USA, announcing that it would give customers credit rather than cash when concerts, sports games and other events were canceled. I think I'm golden and I made my sale. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. New Jersey If you purchased on a registered account, your credit is available within your StubHub Wallet. It is free to list tickets for sale, and to search for tickets to buy on StubHub. I was refused to talk with a supervisor , I had 4 tickets listed. If you don't see us in your inbox, check these folders, then drag and drop the welcome email into your inbox. The company prides itself on being a Fan-to-Fan service. Those will be paid out by the end of May. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. If your payment is pending, well cancel the payment. It is possible to request a refund on a purchased StubHub ticket manually. Who do I contact? Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. These are often free tickets the seller can relist. https://stubhub.community/t5/user/viewprofilepage/user-id/724, https://stubhub.community/t5/user/viewprofilepage/user-id/8, https://stubhub.community/t5/user/viewprofilepage/user-id/24, https://stubhub.community/t5/user/viewprofilepage/user-id/25. does that mean nothing now because the compant wants to keep their pockets full of now stolen money? All you need to do is follow these short steps below: Enter the payment method you used for your tickets, Specify its StubHub you want a refund from, Give us your email and date of birth details. New Yorkers, however, are in luck. And never again. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. If you have already been paid, we'll charge your credit card on file to recover the payment. Customer Service training is needed. Since its inception 22 years ago, StubHub has grown to 800 employees. All you need to do is follow these short steps below: Voil! Unless your concert has been canceled amid the coronavirus, they can be hard to come by, Your California Privacy Rights/Privacy Policy. We are changing the way you register and sign-in to the StubHub Community. 7 Eyewitness News and The Rebound Buffalo helped a Western New Yorker get a ticket refund from StubHub, after she was told a credit voucher was the only option. for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444. "If you have tickets to a show that is postponed, you will be able to select your refund . We'll do our best to get back to you in the next 24 hours. 2023 www.cincinnati.com. Offers may be subject to change without notice. But no worries they re listed my tickets "with out me knowing any of this ," and the same exact seats sold again" I have screen shots of my stubhub account showing 0 active listings 2 hours prior to the game. A few days later I'm only paid out for 1 set of tickets. Wish they would help. Sellers . In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. Click or tap See actions and select Make changes. 1.866.788.2482. Contact us United States and Canada. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . But if you think you were overlooked or your refund is taking too long, the action you should to take depends on your location. We do still love going to events and want buying tickets online to be easy and safe. I saved to buy expensive tickets as a gift for my wife and now we cant go. StubHub will refund your money if your event is canceled or they made a mistake, but they won't refund your money otherwise, unfortunately. International orders are handled a bit differently than those within the US, @Lighty7. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. For customer support people can visit their help topics to search for answers to questions or browse popular topics. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. StubHub is offering the retroactive refunds now because the live events industry is opening back up. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. DoNotPay doesnt care about that. I called Customer Service back again and ask for a full refund because the tickets were supposed to be delivered immediately upon purchase to cell phoneand the girl from Customer Service fought with me. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Go ahead and file a chargeback on your credit card. Hawaii What Is Public Liability Insurance For A Wedding? The seller would net $85.. I went into the app prior to game time and it said all of my tickets had sold, and I had no active listings. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . Whats The Difference Between Class 2 And Class 3 NI Contributions? to check out everything we offer. The worlds largest ticket marketplace StubHub is home to over 10 million sports, music and theatre events in over 40 countries. Reply anytime to let us know how we can improve. Make sure your email address is spelled correctly. They say $0.00. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. You can also try refreshing your Listings page. Otherwise you will receive a voucher for 120% of your purchase price. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. Community Call us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S 300 E. Draper, UT 84020 Getting a StubHub Ticket Refund With DoNotPay Is Your Best Bet! A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. On March 7th, StubHub emailed Marrali a copt of its refund policy. There are only two ways to request your refund from them on your own: Gather all the information you have on the purchase, Wait for a StubHub representative to reach you, Provide the information they might require. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Ticket reseller StubHub will now issue refunds to consumers who bought tickets to events later canceled due to thepandemic. To reach Customer Support call 1-866-788-2482. There's a class action lawsuit against StubHub from other customers who want a refund too. Learn more about how we make money. Officials in nine states, including Ohio and theDistrict of Columbia, initiated a joint investigation after getting numerous complaints from consumers that StubHub was violating its "FanProtect Guarantee" policy. I live in GA - was supposed to go to a premier league game in England in March. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. If its past 10 AM on the day of your event and you dont have the tickets, please contact us. Help us improve this article with your feedback. DoNotPay can be by your side during the process and help you sue any company in small claims court. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Click here to update this department. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. It no longer offered refunds; the only option was to get 120% of the purchase price in account credits. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. Georgia Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected] Our helpline number is 1-888-929-7849. "The return of live events, the input of customers, partners, and regulators, and the . This number works. 1:00. / What happens when an event is canceled. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. StubHub is also required to process any refund requests it receives going forward for the events at issue. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. Covid 31 Refunds 41 StubHub 211. We keep track of all orders and guarantee delivery by the date in your account As this date approaches, you dont need to contact us. So the funds are available but you only adhere to the state-by-state laws? There you will see your canceled event credit along with a link to request a refund instead. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Marrali just wants her money back, and she's not the only one. Once you receive that email you can log into your account and navigate to the StubHub wallet. Louisiana But they are horrible and didn't contact me to let me know they had to cancel my tickets to cover there self. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina StubHub offersthe retroactive refunds because the live events industry is opening back up. Phone: 866-788-2482. Yes Find help with your questions from other fans through our own peer-to-peer community! Copyright 2020 Scripps Media, Inc. All rights reserved. please contact StubHub US Customer Service at 1.866. It is now November - this is ridiculous. After the switch, you will enter the email address you use to access the community in order to reset your password. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. Find the sale. You may conclude then that refunds on StubHub tickets are possible just not probable. You can reach the corporate office at 415-222-8400. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Let us teach you the major money lessons you NEED to know. and take advantage of this neat service whenever you need it. Why Ticket Service Fees Are so Annoyingly High and How to Avoid Them, You Should Have a Separate Savings Account Just for Beyonc Expenses, According to Financial Experts, Here's Why Concert Tickets, Food Tours and Other Experiences Are Such Hot Holiday Gifts, Money Group, LLC A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. StubHub sellers set the price of their tickets. Apply your StubHub balance during checkout on your next purchase. See detailed StubHub customer service rankings, employee comments and much more from our sister site. "Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time," the company said in its own statement. All rights reserved. Having difficulty navigating this. Copyright 2007 - 2023, ContactHelp.com. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Ads by Money. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee For example, on the sale of a $100 ticket, the buyer would pay $110. how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. These are the steps to do it: Gather all the information you have on the purchase Dial +1 (866) 788-2482 Wait for a StubHub representative to reach you Explain your case the best you can Are You Having Trouble Getting in Touch With StubHub? If I did I woulda dropped my price or took my friend to the game. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). StubHub won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. How do I contact StubHub for a refund? All rights reserved. We send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration We give them a time frame to offer you a resolution, usually 30 days (though your contract with them might specify something else). To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I would like cash refund too. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. The cash refund will be issued by May 31, 2021 and will. Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. NewsletterDollar ScholarStill learning the basics of personal finance? Does StubHub have live chat? Would not make an exception,to a hotel reservation I made thru Priceline. Ticketmaster will be the only place selling VIP Tickets though. You will enter your community username and new password and done! Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. If you feel like StubHub cheated you, you could take action against them. This means sellers set the ticket prices. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). The corporate office phone number is 415-222-8400. On Tuesday, StubHub agreed to settle a complaint filedbyYost in Franklin County Common Pleas Court in Columbus. If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. The company is now the subject of two class action lawsuits from ticketholders in the U.S. and Canada. If refunds for your event are approved by the Event Organizer, you will see a "Request a Refund" link in your online account. The company prides itself on being a Fan-to-Fan service. If the tickets you purchased from StubHub are fake, misrepresented or suspicious, call StubHub to report the issue and take advantage of the 100% FanProtect Guarantee Remember that StubHub gives preferential service to customers with events scheduled within 48 hours. Please note that, for canceled events, no . Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. but I havent been able to get in contact with anyone from StubHub. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. Find contact information here. Combined with viagogo, we now span 90+ countries around the world. No problem. They showed my same seats that they cancelled sold and the payout. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. These FanCode credits, as the company calls them, can be used for StubHub purchases, but nothing else. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Otherwise you will receive a voucher for 120% of your purchase price. Contact us United States and Canada. Danielle is the author of this solution article. Check out the table below to see the best alternatives to StubHub. If I am correct, the sellers will be part of this discussion because I would assume Stubhub would be the intermediary -- charging fees and such, but not using the $s that the seller received from me? Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee.
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