Its also something you want to keep for several years of enjoyment. LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. I placed an order for a hot tub cover replacement from LPI. International Association of Better Business Bureaus. Instead of working this out with the shipper, Aqua Living instead tried to tell us the spa was fine (without . We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. To ensure your filter is doing its job youll need to clean it on a regular basis (every two to four weeks) and occasionally replace the cartridge (every three to six months). Request that LPI credit my card on file. ****************** For those discerning buyers looking to cut out the middle man and save a buck this may be a good option. A hole in your hot tub cover is going to render it relatively ineffective when it comes to heat preservation and protection from debris and pests. What else is the plan. They continue to manufacture and sell their Dr. Wellness Spas brand as well as their Tranquility Spas brand. Its purpose is to strengthen the They are on Craigslist in my market. The company constantly is blaming him. Needless to say I never heard from her again. I am now paying out of pocket for repairs to my spa, even though it is under warranty. How do you choose the best hot tub for back pain? The service tech said this tub appears to be mishandled during shipping and was really banged around. Anyone that I know that is interested in a Hot Tub I will send Garys way!!!! Aqua Living Factory Direct is . The lights on the whole back side aren't working, so LPI ships me the replacement lights without the front panel, and hasn't contacted me to update me on the service timeline. We told them at that time that we had called and cancel our order and received a confirmation. I received the cover in early December and there were NO metal strips built in. We look forward to helping you achieve the lifestyle of comfort that you crave. I was hoping they would make things right so that I didn't have to give them this review. If you have interest in visiting our community in Brockport and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment. But what do they cost and will the initial price tag be worth it to you? On sale for only $4699! Learn how to avoid this issue and quickly fix it if it does occur. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. Decorate the wall with Circle Art - beautiful Danish design print on round format in a wide selection of beautiful designs for the modern homedecor. I'm now waiting for my fourth control panel to be sent to me. Below are must have products from our top sellers. Call us at (425) 485-6059. Debi Helton inventory Control Specialist at LPI Aqua Living factory outlet Johnson City TN Johnson City, Tennessee, United States 44 connections Find the perfect home furnishings at Hayneedle, where you can buy online while you explore our room designs and curated looks for tips, ideas & inspiration to help you along the way. I have never been lied to so often by so many people in my life. It was so bad that it froze up the cover and caused the tub to blow the motor twice. We finally got the parts in, and they told us they'd install the soft cover and lift, I have it an email from the support manager and days later she emailed back saying they wouldn't do it because it wasn't a warranty issue, yet it was their mistake in the first place. People with delivery issues especially during this time, should be aware that many manufacturers are far behind in producing in stock for their distributors and retailers. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Cover sagged almost immediately! Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. LPI has so far sent me a subwoofer and a main diverter valve (not needed). Its not how most major manufacturers do it, but that is how they are going. He stated as seen on page 2 of the 7 pages, that the bar is built in and shouldn't be an issue. When shopping for a hot tub, the number of choices can seem overwhelming. They are a subsidiary of the larger LPI International, which comes out of Tennessee. With time, even the finest wooden hot tub cabinet is going to show signs of age, including fading, rotting, and staining. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. June 11, 2022 Posted by: grady county, ga zoning map . I'm not sure who has the better job at LPI, their CEO or **** in shipping. IPS Full HD Screen- It gives a screen resolution of 1920 x 1080 with a viewing angle of 178 Degree. Join other industry pros who get pertinent, fast-reading nationwide stories delivered twice a week to their inbox with AQUA Today. Average of 54 Customer Reviews. View Aqua Living's profile on LinkedIn, the world's largest professional community. Ready to upgrade your hot tub experience with a hot tub pergola? If there are only a few people you plan on inviting into your hot tub (lucky them! She made sure I got everything I needed and made sure I understood how to care for my G-2 Tranquility Spa. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. Provincial ease meets rustic refinement in our dust aqua accent cabinet. It has been over 12 months of us dealing with us and when we call no one calls us back, we finally got the name of our case manager, her name is ****** We are waiting for a callback but we are not getting any answers as we would like a new hot tub as the hot tub that we originally purchased has never worked correctly. The manger told me that they were having issues shipping tubs on their sides and that mine was in fact shipped on its side. When we hooked it up, it did not work, the pumps leaked. Paid for it in early May. Through a series of four on-demand courses and two live-virtual events, attendees can learn the necessary leadership and management skills needed to elevate their career. Plumbed using 100% Anti-Fungicide tubing to prevent nasty bacteria back-up in plumbing lines resulting in cleaner water and less chemical use Proudly Made In The USA Specs: Gallons: 200 Weight: 680 lbs. I have now stepped up the phone calls to every other day in the hopes of making progress. On its website www.hottubhub.com it references that it is the largest hot tub retailer with over 36 locations nationwide, however, these locations (listed below) seem to have very limited inventory and business hours. After radio silence from the company I finally talked to Larry (the only one who could help and also the one with radio silence) who informed me the part I need is obsolete and they cannot order it. Purchasing a spa from this company is the single worst house-related decision I have ever made. . I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. A hot tub that doesnt heat properly is understandably frustrating. Just wondering cause I just ordered one. We are currently waiting on quotes from technicians in your area. They just kept questioning me about my settings, said I was out of warranty and they couldn't help me. Response. Many of our activities encourage members to socialize and develop friendships with other residents. What state do you live? Bluetooth speakers did not work upon arrival and needed to be replaced, then we noticed a leak we made a warranty claim which they initially tried to deny based on the purchase vs the actual received by date. Thanks LPI. Management will be reaching out to the customer shortly to further discuss. We did our looking around at several showrooms, but so glad we found Aqua Living on the web and decided to take a look. However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. We've been playing on both sides of the fence for four or five years now. Proper installation and setup of your hot tub is vital to the safe and enjoyable use of it. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. When a technician installed it, he found that the touch pad didn't work. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. Read about the different types of hot tub insulation and the pros & cons of each. 506 Twin Oaks Dr, Johnson City, TN 37601 United States. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. Do yourself a favor and buy a Jacuzzi brand. It has been over 200 days since I paid for a hot tub from LPI that I never received. Well, before they delivered it, they told me 2 panels were damaged, and when they delivered there was more damage to it as it was only 2 gentlemen delivering it, and the company knew we had a few steps going down to the area they would install it. Read about common Hot Tub high limit switch problems and their solutions at Aqua Living Stores. I told the guy it is hands down the worst buying experience Ive ever had online in my life. This decision did not come lightly, and we are grateful for over 10 years of dealer-supported growth. There's no way I should owe that much. One of the best Hot Tub & Pool, Home Services business at 670 Albion Ave, Schaumburg IL, 60193 United States. Well guide you through the process. Tub still leaked and started to have electrical issues because of it. There was another air diverter for the lounger that was broken upon delivery but all of a sudden started working after a week or so. BBB is here to help. Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. Thats just insane for a person being 5 days late to make a payment. Didnt see much in the way of there hot tubs but a couple guys I know dropped there swim Spas when they found out who bought them, Curious about LPI / Aqua Living / Dr Wellness, Re: Curious about LPI / Aqua Living / Dr Wellness, Quote from: Hottubguy on December 11, 2018, 10:57:10 pm. We are proud to provide American Made quality hot tubs. **** can draw a paycheck, yet bears zero responsibility for customer care or the onus to perform his simple job. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. Click on an image below to learn more about the product. Jets are one of the best parts of the hot tub. SWIM SERIES I need a part for the hot tub to be functional and have been waiting for months for it to be in stock (lpi told me it was just backordered) . There are numerous other issues like the touchscreen not working properly (Catalina claiming that it doesn't work when wet!!??? In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. LPI is also moving away from dealer-based sales and going customer-direct. Here well discuss what calcium scale is and how you can prevent & get rid of it in your hot tub. On January 8th we received another email saying it was still under investigation until February 2nd and will possibly put the charge back on our credit card. Easy, done. They agreed to send me a list of technicians in tennessee that might come look at it. Payment 324861127699. It is now 11/9/2020 and still no repairs for the panel or cover. I am unable to get the case manager to actually talk to me to resolve this. Purchased spa from them in 5/2022. In a significant shift in business strategy, LPI announced it is ending its domestic dealership program to focus on its direct-to-consumer retail division, Aqua Living Factory Outlets. When I contacted customer service I was informed I needed to file a warranty claim through their website, which I did. Beware. The address on the receipt for the hot tub has not received a completion report and out local post office does not deliver mail there yet. Or from pretty much anywhere. Scotty Baker . But thats given you ever get it built and delivered. 8192 Levels Rechargeable Pen - This high-tech pen offers preciseness in the drawing. Luckily, knowing just a little bit about the different types of hot tubs available can make your decision much easier. Aqua Living Factory Outlets 12 reviews Claimed Hot Tub & Pool See all 76 photos Write a review Add photo Location & Hours Suggest an edit 6414 Horsepen Rd Richmond, VA 23226 Get directions Amenities and More Accepts Credit Cards Accepts Android Pay Accepts Apple Pay Accepts Cryptocurrency 6 More Attributes Ask the Community Ask a question Q: Initiative (LPI) through the Food and Agriculture Organisation of the United Nations (FAO), with the financial support of the European Commission. Our records indicate the cover lift was received on Saturday 1/28/23. . 5% would be over a 400$ late fee. "Our new, exclusive focus will be our Aqua Living Retail Stores, in addition to some Canadian and international dealers," he says. Why on earth would you keep taking orders once your 10,000 hot tubs behind and show a 2-3 week delivery time. I asked if there was something that could be checked, like a sensor.
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