Working in the healthcare services industry at Kaiser Permanente means that you could be in contact with vulnerable people, children, pharmaceutical drugs, drug-related equipment, confidential information, and other areas of sensitivity. Your work history sounds strong, and it seems as though you are very loyal to your work. I treat everyone with respect, am a great listener, frequently check in on how everyone is doing, and pride myself on my communication skills. This is one of the reasons I have applied with Kaiser Permanente. I listen, mirror, validate, and empathize. "I am usually the 'ideas person' in team projects. I interviewed at Kaiser Permanente Interview 4 Rounds of interviews: 1) interview with the recruiter 2) panel interview with the team 3) leadership interview 4) case study interview I think the challenge is scheduling- this is a lot of time to go back and forth with one company. He ended up requesting and receiving a transfer. ", Choose one of our practice interviews to help you better prepare for your upcoming interview, Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. Submit as soon as possible so that you will have more time to gather the required supplemental documents. Never being complacent, my creative thinking and project leadership skills will serve your organization greatly. I understand that, as a condition of employment, Kaiser Permanente conducts post-offer drug screens, background checks, health screening (if applicable), and verification of eligibility to work in the United States using E-Verify. You are showing the interviewer that you are highly capable in either situation. These can include terms like sympathy, empathy, humanity, kindness, caring, and heart. In my current job, I work with a very diverse team, and we all value each other's thoughts and ideas equally. Some patients need a lot of attention; some want less, and some need boundaries. In a positive tone, discuss how you made the situation work! Do you tend to take on a formal leadership role or tend to lead by example in more of a supportive position? Take a few minutes to tell the interviewer a few things about yourself. The application opens in early May. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. I like working in an industry where genuine care is valued. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. Our goal is to create interview questions and answers that will best prepare you for your interview, and that means we do not want you to memorize our answers. I love working as part of a team and my colleagues take well to my personality. I used the facts and not emotions to explain the reason for his delay. You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Definition. At Kaiser Permanente, the most difficult side of working in the healthcare industry entails having difficult conversations with both colleagues and patients. Now, I make sure that I find that healthy mix of providing friendly care to my patients while being timely on my rounds. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". As the manager, I knew I could not let this behavior continue. Kaiser Permanente is an extremely large and diverse organization and their hiring managers are looking to piece together teams that are diverse and well-rounded. One of Kaiser Permanente's primary values is making the communities in which they practice a healthier place. Tell the interviewer what your impact goal is, should you be the successful candidate for the job. You offer multiple solutions, look at the issue from all angles, and aren't afraid to ask for help when needed. Have a question or concern? I will receive an email with the related information any time there is a major headline about the healthcare industry. I don't like environments that are littered with negativity, but always do my best to remain positive in these situations. We've all had those tough cases. If you usually like to generate new ideas and allow someone else to execute them, share your creative side while expressing that you prefer for others to take the lead. I know what I want to be done and how I want it done, so it's often easier to do it myself. These experiences have really opened my eyes to working with people from backgrounds different than myself. Write a thank you note or email to all your interviewers. ", "I believe in volunteering in the community where you live. To help myself on a day-to-day basis, I tried to stay as positive as possible with others and wouldn't be the person to pass along negativity. I had 2 interviews with kaiser received and offer within a week. Your answer should include your ability to be patient, kind, and confirming to best answer this question. For 180 days, my employees were rewarded for coming to work 10 minutes early. In seeking out possible solutions, I also seek feedback and support from others when needed and also plan on how to cope in case of a solution does not go as planned.". I make sure to practice empathy. Does it help you build trusting relationships with community members? I also help the pharmacist with anything they needed from translating to ringing up customers. Maybe you are a pen and paper person. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. ", Our Professional Interview CoachLauren McCabe Reviewed the Above Answer. ", "I am an avid fan of Google alerts! ", "I have three philosophies when it comes to my work. Your response makes it clear that you volunteer in your community in various ways. In the end, their participation ensured that all departments that this decision would affect had a say in the new process. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Last, I adapt to the individual. "I find that with the right company, it's pretty simple to balance life and work. In asking this question, your interviewer wants you to talk openly and honestly about the types of work environments that you find hard to work in. I strive for perfection too often, which causes unnecessary stress for myself. Consider sharing how patients react to the way you communicate. Kaiser has over 300,000 employees with a large diverse workforce. I also learn a different kind of articles and submit my test to renew my certificate. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. Talk to your interviewer about a time when have had to adjust to changes on the job. In asking this question, your interviewer wants to know if you consider yourself to be an emotionally driven person. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. The reason was a computer glitz that held the release of his chemotherapy. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. My care reflects on the organization as a whole and with the fact that word of mouth travels fast, I want my patients to come back again and again for their healthcare needs. My idea was to talk to users of EHR systems at all levels. It sounds as though you lean on a variety of reputable sources, which the interviewer should be happy to hear. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. I am a competitive individual and enjoy keeping fit. Stress can often be a regular part of the day-to-day work experience, especially in healthcare. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. "Whether I am doing an independent project or working in a team environment, I always give my best. While there was no injury, I was required to report the fall to our safety team and I did so immediately. Once developed, I researched and put out contact to users of the systems and we saw a great response rate to the survey. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. If posed a question like this during your time with them, your interviewer will be looking to hear that your own patient care philosophy is a great match for Kaiser Permanente. If they want help, Ill help any way I can. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. Prior to your interview with Kaiser Permanente, your research into the organization's quality mission and vision will give you great insight into their patient care philosophy. ", "Having worked in the healthcare field for seven years now, I have really grown to appreciate the importance of continuing medical education and I jump at any chance to further my knowledge base in the field. You've chosen a powerful example that can help make you a more memorable candidate. If you can, match your strengths to the requirements outlined in the job description and make sure to thoroughly research the position prior to your interview. Good answer! So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). I have enrolled myself in an evening/weekend workshop for the next six weeks. Your role with the organization could potentially put you in front of patients, vendors, or family members of patients, and all are considered customers of the organization. You can also strengthen this answer by talking about a problem you were able to solve, a patient you were better equipped to help, or a challenge your team was able to confidently face because you were part of a diverse team with multiple perspectives and ideas. I have been working on it by asking for help; if I'm helping the pharmacist, I ask another tech to fill or input.". In the ever-changing and evolving world of healthcare at Kaiser Permanente, being flexible and adaptable in your work is a key trait that your interviewer will be looking for in any candidate that they hire. Discuss with the interviewer what you think you will need to deliver exceptional service in this role. We wanted to create a resolution with this person. I understand and agree that Kaiser Permanente may verify any and all information that I provide. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. However, it can inhibit my ability to grow. With this question it's important to explain a team challenge and how you collaborated with your team members to go above and beyond the call of duty to achieve a goal or overcome an obstacle. Once this trust is developed, my patients can fully trust me and recommend my services to future patients. As well, a thorough read through of the job description will give you some insight into the type of environment you would be joining at Kaiser Permanente. By initiating an open conversation with this person, we were able to uncover his need. Why Do You Think You Are A Good Fit For This Company? This is a great response, and it shows that you truly do care about the people that you come across every day. Than they call you for a second interview. ", "No problem. I greatly value the information shared between fellow professionals in our field. I feel that your focus will be a great fit with my long-term career goals to eventually work in primary care with a great organization. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. You've done well by answering diplomatically. To get at your ability to be pliable in your work, your interviewer would like to know about a time you were required to adapt to change in the workplace. No matter what role you're interviewing for at Kaiser Permanente, you will likely face some stressors in the day-to-day activities of the job. This process helped make our project a success in the end. I look at the problem and its potential solutions from multiple angles, and I am not afraid to make a creative decision that might seem off the beaten path. ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. Here at Kaiser Permanente, I would look forward to being the ideas person on your team and also expanding my confidence and skill set in taking the lead on some projects. . I am a very energetic, positive person who would like to contribute to a healthy, collaborative team.". "Since my college days, I have taken great pride in my community service by volunteering at the local food pantries and homeless shelters. But I don't want you to be surprised by the information. While working with patients, the difficulty usually stems from fear of the unknown about their health, I try to be more empathetic and talk to them truthfully about the procedure. "My team is made up of great communicators, whom I have trained to take every piece of information and break it down to the simplest factor. You can consider improving this response by explaining why. "I have worked with diverse groups of people most of my career, including my time in college. Borja estimates that. Asked November 29, 2021 ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. My ideal environment is organized, collaborative, positive, energetic, and encouraging. In the end, we developed a user-friendly inventory and ordering system and we defined what roles in our clinic would be responsible for those duties. ", "In 2006 I started working at Giant Eagle pharmacy as an OTC associate. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. When working with an organization the size of Kaiser Permanente, working as part of a team is a necessity in any position. I am a people person and build relationships with my coworkers and patients alike. I am looking forward to getting into the routine of a career again. I also receive emails from different pharmacy pages with interesting articles.". Your interviewer would like to hear a story regarding how you were able to take an uncomfortable, or hostile situation, and turn things around into a positive experience. Interview Questions Give an example of an improvement project you led ", "My position at Kaiser is a Radiology Physician Assistant. Most interviewers will interpret a cliche response like that as dodging the question. Talk to the interviewer about how you can maintain that appropriate balance for yourself. The interviewer would like to know if you understand what it takes to keep on top of ordering medical supplies and inventory if hired at Kaiser Permanente. Do you consider yourself a compassionate person? ", "When I applied for this position, I fully understood that I didn't meet the experience requirements for this position. I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". If possible, avoid extreme responses that include speaking negatively of others or naming people. I can be funny, but my sense of humor is pretty dry, so people don't always know that about me when they first meet me. This helps the interviewer evaluate how quickly you could assimilate into the team and how your approach to work would fit with the team. Our interview questions and answers do not represent any organization, school, or company on our site. One for the clinic, one for me, and one for the patient. "My customer service skills with my patients are definitely one of my strengths. Did you consider how leaving AMA would impact his health and well-being? I think the right answer is, 'of course, but not for long!' ", "When I started in Interventional Radiology, I was not trained in IR procedures. I have always been great at working behind the scenes with the result being efficiency for others. I manage this by focusing my energy on productive activities that are good for my work. When I enjoy what I do it doesn't feel like a chore. 1 / 41. We will see how stellar my skills are after that course! You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. ", "I am happy with what I do as a pharmacy tech. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Using a text messaging system, health care giant Kaiser Permanente signs up more than 11,000 of its neediest California members for government subsidies from CalFresh, so they can buy groceries. If possible, pick a weakness that is not a core skill for the position you are interviewing for. Any hiring authority should feel comfortable putting you in front of their valued customer base. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. That question can start up a great conversation, and you may learn a thing or two as well. Furthermore, I consider my coworkers in other departments as part of my customer base because my work can often have an impact on their work. Just like when I fill, I make sure the bottles are organized and in their place.". At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) ", "Outside of my excellent clinical skills, the biggest attribute that I will bring to the table for Kaiser Permanente is my empathetic approach to treating patients. These relationships are created from the ground up. When the inevitable happens and the schedule runs behind, I don't hesitate to gather the troops and pull together in a team effort. One of the toughest parts of communication can be delivering bad news to people with whom you work. ", "From a young age, I was raised around a farm and animals are a huge part of my life. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. ", "Working as part of a large team, there is a need to be extremely accurate in my patient care notes. This accuracy ensures that patient care transitions from one caregiver to the next. "I recently worked with a patient over the phone who was incredibly upset when they believed that we overcharged the services we provided. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. On a recent project, I was part of a team that was testing new EHR's that we would potentially put to use in our organization. As you talk openly and honestly about your personality traits with your interviewer, try to match your personality traits with the mission and values of Kaiser Permanente. Discuss the ways that you would build strong and healthy relationships if hired. In my current organization, I have been picking up extra shifts in family medicine to expand my skills. My approach is to be empathetic, soft-spoken, and truthful. I also keep myself open to my colleagues so that they can know and understand me better as well. "I dislike working in a negative, low morale environment that is plagued with office politics. I have worked well with diverse co-workers and believe I will be a good fit for Kaiser.". We also raise chickens and goats and have a couple of horses as well. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. ", "I would describe myself as a hard worker. Ensure that your answer does not include a factor that would make you appear unfit for the job that you are interviewing for and reiterate how you effectively handle this stressor in your work. It's professional to take a few minutes after an encounter like that and let those emotions come and go. Learning fast is a wonderful way to serve your customers and help your new team to be a strong as possible. I am registered at powerpack.com, where I get emails with anything new that happens in the medical field. Using a specific example from your work history, talk about a specific time where you had to go the extra mile as part of a team to make a project or task a success. "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. You can enhance this response further by also sharing what you did to build team morale and try to maintain a healthy work/life balance in the face of increased workloads and long hours. "The main thing that I will require to deliver exceptional patient service here at Kaiser Permanente is great training. "I would describe my personality as approachable, light-hearted, and positive. Attire. Interview answers were first added by Ryan Brunner on an unknown date, Interview questions were first added on August 9th, 2016, Interview questions and answers were updated by Ryan Brunner on September 20th, 2018, 1 community answer was added by Lauren McCabe on October 22nd, 2019, 1 community answer was added by Lauren McCabe on October 23rd, 2019, 5 community answers were added by Rachelle Enns on November 27th, 2019, 1 community answer was added by Rachelle Enns on November 28th, 2019, 8 community answers were added by Rachelle Enns on November 29th, 2019, 7 community answers were added by Rachelle Enns on November 30th, 2019, 1 community answer was added by Rachelle Enns on December 3rd, 2019, 1 community answer was added by Rachelle Enns on December 4th, 2019, Interview questions and answers were updated by Rachelle Enns on January 26th, 2020, 2 community answers were added by Rachelle Enns on May 8th, 2020, 6 community answers were added by Rachelle Enns on May 9th, 2020, 112 questions and/or answers were updated by Ryan Brunner on November 21st, 2021, Checked for grammar and spelling mistakes by Crystal Goines on November 21st, 2021, 1 community answer was added by Kevin Downey on June 28th, 2022. My youngest daughter is involved in volunteering. Are there any specific action steps you would need to take to reach your goal of becoming a PA? The COVID-19 pandemic presented many opportunities to adapt as the situation evolved. During your interview, your interviewer will want to be assured that you would be a champion for D&I if hired for the position. After interviewing at Kaiser Permanente, 69% of 2,186 respondents said that they felt really excited to work there. A follow-up letter can include your reaction to the interview, why you want the job, and what you could bring to the department and the team.
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