Please bear with us as we update our records. Remember, you can always change your settings back after youve finished using the BT sport online player. When you have a solid broadband light on your Hub and modem, reconnect the 4K recordable TV box to the power supply. If connecting using wi-fi, check you've entered the correct wi-fi password and have logged into the internet (some public networks have a two-stage log-in process), Log out of the online player and back in again, Check that there are no other devices streaming using your BT ID log in, Wait two minutes, then try watching the online player again, If you've stopped streaming on other devices it can sometimes take up to 15 minutes for a stream to completely stop, and the error to clear, Lower the privacy settings to anything below "high", Close the menu and then refresh the page. If you'd like to look up the code, please type the full error code in the box below. If you can play catch up TV, then your box is connected. This means that the device youre trying to use isn't supported by the BT TV App. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. BT ID Password Show Forgotten your login details? You may also see this error code when porting a BT mobile number over to EE and the transfer hasn't completed yet. You'll need to delete the download and try again. Check your wi-fi connection, re-start the app and re-try. Im a Sole Trader, Limited or Public Sector Business with up to 100 employees, I'm a business with more than 100 employees, There are no events to show error message'. You'll receive these messages if your wi-fi or mobile connection isn't strong enough to load the enhanced video player. Youll need to follow the link on the BT Sport App to reset your username or password. Error Code VC010: You've been watching online but didn't stop the content before you closed your browser. answer your security question on the web page that opens 8 enter your BT ID username (your email address) and password 9 a message will confirm your BT ID is now set up and ready to use 10 download the BT Sport app in your device's app store and log in using your BT ID username and password to start watching How do I set up discovery+? This error message is displayed if you have the TV box which doesn't have recording capabilities. GY038, GY107, GY107, GY111, GY112, GY109, GY108, GY122, GY123, GY018, GY118, GY119, GY125, GY003, GY004, GY005, GY006, GY001. Help with audio & video playback issues, TV display type recognition & compatibility, HDCP messages, troubleshooting playback errors, advertisements, and resolving power issues. Cannot cast live streams on iOS BT Sport App to LG TV over AirPlay This has worked before but for the last Champions League matches and since then, I receive a VC011 error. I know get this ever since I upgraded to Halo and haven't been able to get it sorted out. You can fix that problem by using a VPN. 12-08-2021 This error code can appear when you're trying to access the BT Sport online player on certain web browsers. You'll also lose any personal settings you've made to favourites and playlists. The help tool can quickly get you back up and running again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. The picture keeps breaking up on the BT Sport App, I'm unable to watch the BT Sport App over a 3G or 4G mobile network connection. These error codes indicate that the web browser on which you're trying to view isn't supported by our player. Please check that you're entering the correct EE phone or tablet number and begin the set-up process again. This error will show if you've requested a validation PIN too many times. If you're connected to a public wi-fi service, please ensure you're properly online with that provider and try again. You can also get error ID004 if the online player can't verify your user ID because there is no internet connection. If it doesn't work, it could be a fault with your TV or your box. This may require you to log in or accept terms. Youll need to disconnect your device from any external display to continue using the app. I've asked the lead dev for that app to see if he has any ideas. Wait for ten seconds and then reconnect the Hub and modem. problem on the comuncation for the signal of the motor/limit switch 2. To set your clock settings: This error code can mean there's a problem with accessing the BT Sport channels or with playing back a video in the app. Click on it and select "Use custom settings for history" > Accept third-party cookies > "Always", From the four options for "Cookies and website data", please select "Always Allow", Log out of the BT Sport online player and back in again. (error message ID003) Why have I been told that I haven't activated BT Sport on my account yet? can you help i have the latest browser but I'm still getting this error codeVC089:In order to get the best experience on BT Sport, please upgrade your browser to the latest version. This means that there's a temporary problem with the particular programme youre trying to watch, which can happen for a number of reasons. IPC6001, IPC6002, IPC6003, IPC6004, IPC6005, IPC6006, IPC6007, IPC6008, IPC6010, IPC6013, IPC6014, IPC6015, IPC6018, IPC6019, IPC6020, IPC6021, IPC6022, IPC6024, IPC6025, IPC6026, IPC6027, IPC6029, IPC6038, IPC6039, IPC6040, IPC6041, IPC6042. You need to make sure that the time and time zone are correct in your device's 'Time and date' settings. This means that youre using a VPN or equivalent service to change your device location. What content and channels are available on the BT Sport app? This means that your device is connected, or youre mirroring your device to an external monitor, which isnt currently supported by the BT TV App. and why, for example, the Labour party ('composite motion no 341b, conference') inevitably disappears up its own arse. When you log onto the online page you'll get a Cookies pop-up message. If this still doesnt work, there might be a problem with the specific programme youre trying to watch. I've reset my password numerous times, deleted / uninstalled and re-installed all of the apps but receive the error ID106 on ; To sign into your account, click on the Login icon in the top right corner. A free (Lite) version of this app is also . on You can only watch programmes on the BT TV App in the UK or EU. You can use this BT ID to log in to the BT Sport app about 10-15 minutes after sign-up. You may see these if you're trying to access this player from outside the UK, which isn't allowed. Please go to BT TV App login help for suggestions on how to resolve this issue. 14h17, on Playing the video or channel again will usually fix this but if not you can: check the BT service status page (on the TV tab) to see if there are any known problems affecting the BT Sport service, log out of the BT Sport app, restart it and then log back in again, check your internet connection by trying to load a new web page, if you're using WiFi, check you've entered the correct WiFi password and logged into the internet - some public networks have a two-stage log in, uninstall the BT Sport app and then reinstall it. This is a problem with the player, which is causing issues for the programme youre trying to watch. 05-10-2021 Download Sport Club Manager mod app for windows PC Laptop / Desktop or Mac Laptop [2023]This app is a multi-sports club manager (football -soccer-, basketball, . Or, you can order for Sky and Talk Talk TV. These error codes are normally caused by app configuration issues. Once you've created your BT ID, you'll need to activate it to access the app and online player. These will help you reset your your details so you can log on to the BT Sport online player again. If this error shows and there are no programmes in the "Watch Now" part of the BT Sport app, you'll need to ensure all clock settings are set to default 24-hour time: If you're streaming via 3G, you'll need to enable mobile streaming with the BT Sport app settings. GP939, GJ939, GS001, GS011, GS012, GS013, GS014, GS015, GS016. If you have two TV boxes you can order an Extra Box subscription which will allow both boxes to be connected. Follow these steps to try and fix this BT TV error: YVM401, YVM501, YVM502, YVM503, YVM701, YVM702, YVM703, YVM704, YVM705, YVM706, YVM707, YVM709, YVM710. What URL is in the address bar when you're seeing that message? GP306, GP318, GP998, GL006, GB021, GB022, GB023, GB002, GB003, GB004, GB010, GB998, GM002, GN002, GG103. Check your 4K recordable TV box is connected directly to your Hub with an Ethernet cable. Do this by opening the Settings menu in the app. Close the app and re-start or re-install the app. What do I do next? ACCORDING TO TECH SUPPORT THIS CODE DOESNT EXIST!! Can I watch BT Sport in more than one room? Check your box is connected to your network. DarrenDev. Your TV will need to be HD ready also. This means that you appear to be outside of the UK or European Union (EU) when trying to watch programmes. 15-08-2020 This happens because of an issue with your internet connection. If this problem happens in the UK or EU, try disabling and re-enabling your location services for the BT TV App in your device settings. If you still see the error message then try restarting equipment following these steps: Try restarting equipment following these steps: In the BT Player menu, scroll across to the 'Setting' icon, Scroll down to Reset BT TV Data and press OK, Now go back to the channel where you got this error, Hopefully this should have fixed the problem, but if you're still having an issue contact the, Restart your TV box by switching off the power at the mains. It's therefore given up trying. If you're not sure which input option to use, test each one by one. This means that you dont appear to have an active billing BT TV account, or that your account is currently suspended. Playing the video or channel again will usually fix this but if not you can: If you see the error code VC005, you'll need to ensure all clock settings on Apple iOS devices are set to default 24-hour time. What do the BT TV error codes mean? If the BT Sport app still doesn't work: call 150 from your EE phone or call 07953 966 250 from any phone CF001 or CF002 error code These error codes are normally caused by app configuration issues. We recommend that you try uninstalling any data compression apps you have on your device. However you can't have this if you have Sky Cinema or Sky Sports. If you haven't added BT Sport to your account: This indicates that your EE account may be suspended or cancelled.
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